How do I track my order?
Your tracking number will be emailed to you when your order is being dispatched Please allow a couple of hours as sometimes orders are not scanned straight away.
I entered the wrong address at checkout!
No worries! Contact us here ASAP to get this changed before it is dispatched. Make sure to include your order number when contacting us. If your order has already been dispatched we suggest using the Tracking Number issued and talk to the courier to try and get this changed. Unfortunately, we have no control over orders once they have been processed.
I want to cancel my order!
Of course! Sorry it didn't work out! Please contact us ASAP here with your order number and shipping address to get this canceled. Refunds may take up to 10 working days to return back to your account. Please note that if an order has already been fulfilled and dispatched we cannot cancel your order.
I am wondering if an out of stock item will be restocked?
If you would like to be notified when an item is restocked, select the product and size you want and click on "Notify Me" to enter your email. Depending on the season, some items may not come back in stock, but we will do our best to get high demand items restocked!
I'm after some information on sizing?
Check out our size chart, as well as the product description of each individual item.
How do I return an item?
Sorry it didn't work out! We accept returns for unworn items in original condition with the tags still attached (excluding sale items, accessories, intimates & any items with the hygiene labels removed). Check out our returns page for more information.
How much is shipping and how long will it take?
We have a number of shipping options, including free standard UK shipping for orders over £65! Head over to our shipping page for more information.
How long will it take to pack and send my order?
We try to send out all orders within 24-48 hours of you placing your order. Express shipping placed before 2pm gets sent out same day, Monday-Friday. We do not ship on weekends, so it's worth noting that if you place an order on a Friday night, it wont be shipped until Monday. We do not ship on UK public holidays. More information on shipping can be found on our shipping page.
I did not receive a confirmation email?
We are so sorry about this! Please check your junk and spam folders. If not located, please contact us via customer support.